Frequently Asked Questions
Everything you need to know about our premium leather goods and global shipping.
How do I determine the correct strap size for my watch?
You can find your required strap size by measuring the lug width of your watch in millimeters. We offer a comprehensive sizing guide on our website to help you choose the correct length based on your wrist circumference.
What types of leather do you use for your products?
We source only the finest full-grain leathers from world-renowned tanneries, including Epsom, Saffiano, Shell Cordovan, and various exotic skins. Each piece is selected for its durability, texture, and aging characteristics.
Do you offer international shipping?
Yes, we ship worldwide via express couriers. Shipping costs and delivery timelines are calculated at checkout based on your specific location. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original, unused condition with all packaging intact. Please note that custom-made orders are final sale.
How should I care for my leather strap?
To prolong the life of your strap, avoid prolonged exposure to water, sweat, and direct sunlight. We recommend wiping it with a soft, dry cloth after wear and using a high-quality leather conditioner occasionally.
Can I request a custom strap design?
Absolutely. We offer a Made-to-Order service where you can select your preferred leather, stitching color, lining, and dimensions to create a strap perfectly tailored to your timepiece.